Ing. Natalia Pena

Led integration of standardized contractual frameworks into global complaint processes across EMEA, APAC, NA, and LATAM, raising customer satisfaction by 15%. Developed 20+ KPIs via Power BI, cutting reporting time 40%. Drove cross-functional coordination, reducing complaint resolution by 30%. Advised C-level leaders, translating technical insights into portfolio-wide actions and quality targets.

Conducted on-site audits to identify critical process inefficiencies, reducing recurring quality issues by 18%. Optimized complaint management workflows with SAP S/4HANA, cutting response times by 30% and boosting customer satisfaction. Developed inspection templates and FAT protocols, reducing non-conformance rates by 40% across five continents. Trained 10 teammates on root cause analysis and problem-solving using 8D reports, 5-Why, and Ishikawa, improving efficiency in addressing complaints.

Contributed to strategic market research and project due diligence in the U.S. offshore wind sector, identifying key growth opportunities. Developed and implemented a quantitative risk management framework based on Lean Six Sigma methodology that enhanced risk analysis accuracy from 60% to 80%, significantly minimizing potential project losses. Facilitated cross-functional collaboration with more than 15 internal teams and external stakeholders.

Directed 140+ deep-foundation testing programs annually across multi-million-dollar infrastructure portfolios, delivering all projects on time, within scope, and 100% compliant with international standards. Led QA/QC for DP World Port ($600M) and Chancay Megaport (>$3B), boosting shipping capacity by 80%. Pioneered the QA/QC test pile area in LATAM, becoming the first woman in Peru to execute dynamic and integrity pile tests.

Directed cross-departmental projects across 20+ sites under ISO 9001/14001/45001 QHSE frameworks. Launched a risk-reduction program, cutting operational risks by 90% and generating annual savings. Managed audits and stakeholder communication, achieving zero non-conformities in the first integrated certification. Trained 200+ employees, improving safety adherence by 75% and embedding PDCA cycles in daily operations.

• Ranked #37 in the Economist Ranking 2022 among the best MBA programs worldwide and #58 in Bloomberg Business. • Recipient of the “Women in Business Scholarship”. • Clubs: Women in Finance, Hult Mentorship Club, Soccer, and Adventure Club.

• Specialized in Lean Manufacturing, Supply Chain Management and Industry 4.0 (Fraunhofer Institute for Industrial Engineering IAO). • Sports: Swimming and Soccer Intramurals.