Ing. Natalia Pena

Established a global quality reporting system, boosting customer satisfaction by 15% across 7 markets. Managed quality improvement programs, cutting complaint resolution time by 30%. Deployed real-time KPI dashboards in Power BI, streamlining reporting and accelerating decision-making by 25% for 50+ team members. Advised C-level leadership on strategic quality initiatives, aligning processes with business growth objectives and enhancing operational efficiency across global teams.

Conducted on-site audits to identify critical process inefficiencies, reducing recurring quality issues by 18%. Optimized complaint management workflows with SAP S/4HANA, cutting response times by 30% and boosting customer satisfaction. Developed inspection templates and FAT protocols, reducing non-conformance rates by 40% across five continents. Trained 10 teammates on root cause analysis and problem-solving using 8D reports, 5-Why, and Ishikawa, improving efficiency in addressing complaints.

Contributed to strategic market research and project due diligence in the U.S. offshore wind sector, identifying key growth opportunities. Developed and implemented a quantitative risk management framework based on Lean Six Sigma methodology that enhanced risk analysis accuracy from 60% to 80%, significantly minimizing potential project losses. Facilitated cross-functional collaboration with more than 15 internal teams and external stakeholders.

Led the execution of over 140 rigorous deep foundation tests annually, achieving a compliance rate of 100% with global engineering standards and reducing project delays by 30%. Supervised quality assurance initiatives for a USD 3 billion strategic development project, ensuring adherence to international standards. Pioneered the QA/QC test pile area for a South American deep foundations company, becoming the first woman in Peru to perform pile tests.

Developed and enhanced the Sustainability Program, reducing carbon emissions by 30% across operations while aligning cross-functional teams on key sustainability targets. Implemented an ESG data strategy, increasing data accuracy by 40% and streamlining reporting. Led sustainability training for 200+ employees, improving compliance awareness by 50%, reducing risk, and enhancing reporting transparency. Achieved first-time ISO 9001, ISO 14001, and ISO 45001 certifications with zero non-conformities.

• Ranked #37 in the Economist Ranking 2022 among the best MBA programs worldwide and #58 in Bloomberg Business. • Recipient of the “Women in Business Scholarship”. • Clubs: Women in Finance, Hult Mentorship Club, Soccer, and Adventure Club.

• Specialized in Lean Manufacturing, Supply Chain Management and Industry 4.0 (Fraunhofer Institute for Industrial Engineering IAO). • Sports: Swimming and Soccer Intramurals.