Natalia Pliszczak

• Developed and managed IT training material, marketing and communication activities. • Managed IT internal communications and internal IT self-help site. • Developed and managed of eLearning courses and newsletters. • Designed surveys and client satisfaction tools. • Analyzed and leveraged user feedback to improve user satisfaction ratios. • Supported organization of online trainings and events.

• Develop training and educational material • Conceptualize demo videos and developed eLearning courses • Mentored and educated users and clients proceeding from different countries and cultures • Created surveys and client satisfaction tools while facilitating daily contact with user community • Monitored, handled and maintained the event website • Facilitated and oversaw conferences and workshops in several countries • Liaised and managed budgets and contracts (hotels, transport, venue)

• Efficiently carried out project marketing, product life cycle management and deliverability management. • Managed the on-time delivery of email promotions using thorough knowledge of design and layout, typography, color management, strategic planning and effective communication. • Providing reports for marketing projects management.

• Oversaw and facilitated advertising campaign renewal management for Coca-Cola in locations focused mainly in Latin America and globally. • Negotiation of new contracts with clients (advertising agencies, production houses, models and actors) in English and Spanish. • Oversaw media coordination and project management. • Managed billing and invoice processing. • Prepared status reports on marketing efforts including analyzing analytics.

• Ensured high accuracy in proofreading commercial brochures. • Facilitated excellent support in brochure redaction. • Verified inventory levels and ensured efficient stock administration. • Provided excellent sales support and ensured high customer satisfaction levels. • Competitive analysis of customer behavior and preference.

Marketing