Naveed Hamed

- Risk Assessment - Managing Internal Controls and corporate investigations - Performing system audits, ensuring data integrity across platforms - Responsible for Policies Management including management and implementation - Train people and gave awareness to employees on Data Privacy, Information Security, Anti-fraud and work ethics - Spearheaded CSAT/NPS and Customer Experience on all Customer facing channels (Voice, Webchat, social media)

- New sites Integration, modernization, and expansion of existing network to IP Based network. Site rebalancing/ rehoming activities and performing health check for the sites - Troubleshooting on more than 150 BSCs with Hands on Experience on Nokia Siemens’ NetAct - Working with IT systems/Desktops and laptops, troubleshooting issues and

- Monitoring & evaluating customer’s interaction points (Voice, Emails, Webchat, Social Media Interactions) - Monitoring financial and Non-financial transaction, KYC and financial crimes - Responsible for managing frauds done internally by employees and externally by customers - Business Application Audits, performance reporting & analysis - Spearheading business processes improvements - Responsible for all Change Request Documentation and Tracking - Managing vendors and business partners