Neda Elaidi

• Assisting clients in defining and clarifying business goals, requirements, and timelines and creating the corresponding business strategy and marketing plan based on available resources, competitive analysis, and established target market.

• Effectively gathered, analyzed, investigated, and documented current and requested business functions and processes, and provided alternative recommendations based on business needs, desired changes, time, budget, and resource constraints. • Lead and coordinated a collaborative university-wide functional and technological projects as mandated by university policies. Monitored new system implementations and testing.

• Developed Ad-Hoc reports using MySQL as requested by business unit representatives and vendors for the department’s annual audits and other critical and time-sensitive processes. • Investigated, reported, documented, and tested data and application issues, as reported by business users, in the production environment and within HR applications department.

• Worked with clients to develop business requirements; developed a deep understanding of the current business functionality and various processes, and the required changes. • Translated client’s needs into professional business and functional requirements, and developed formal project documentations including Statements of Work, project definitions, fit-gap analysis, and related use cases.

• Served as a liaison between customers, IT developers, production support group, and management teams during production support assignments. • Facilitated requirements gathering workshops; Developed and maintained formal technical and business documentations including use cases, user and system performance testing and training materials, use cases models, validation test scripts, and UML diagrams.

International Business