Nelson Loia Jr

After 16 years in IT Services Consulting at Atos, spanning Operational, Tactical, and Strategic domains I restarted my career at CSGi, as a PMO. 5 years as Agile PM specializing in Scrum & Kanban methodologies. 6 years as ITIL V3 Processes Manager. IT Service Management for large international enterprises. Extensive use of collaboration tools such as JIRA, Confluence, Slack, MS Teams, Trello, SNOW, MIRO, etc. ITIL V3 Intermediate(x4), ISO/IEC 27001, and AWS Cloud Practitioner Foundation certificates.

3 years as a Project Manager for Digital initiatives in a pharmaceutical company 13 years in IT Services Management, for Commercial and Industrial areas. ITIL Processes owner in LATAM scope: (Siemens, Vallourec, BASF, Eternit, TIM, SANOFI) ITIL Processes Governance: (Capacity, Change, Problem, Incident, SLM, etc). ITIL Intermediate certified (OSA/RCV/PPO/SOA) & ISO/IEC27001 IT Security certified. Agile Methodologies enthusiast: Scrum, XP, Kanban.

Plan and manage program solutions based on ITS, analysis and projects with the use of computers, maintenance and updating systems and rationalize and automate administrative routines for organizations.