Nicole Kendrot

Improving personalized digital customer experiences in the travel/aviation space, this time on the customer experience (CX)/product management side of things: • Identify, analyze and prioritize features and requirements • Work with requirements engineers, IT, and data scientists to hone and iterate ideas • Collaborate with business owners to understand business needs and requirements • Develop project plan for achieving team's goals

Senior UX Designer | Sep 15 - Apr 17 UX Designer | Sep 14 - Sep 15 Worked with federal agencies on products that help people travel within (rail) and in and out of the US easier (borders). This included: • Translating high-level requirements into intuitive products • Leading a cross-functional teams and design teams • Developing creative roadmap to coordinate UX with larger product priorities and goals • Designing wireframes, flows, and prototypes • Conducting UX/visual QA of FE • Usability testing

(Freelance Jan 12 - May 12) I worked with large financial services and healthcare companies. Activities included: • Managing the day-to-day project and product/user experience vision • Liaison between designers, product managers, project managers, copywriters, developers and other stakeholders • Project planning and execution • Creating wireframes, user flows, prototypes, and site maps • Conducting discovery research (heuristics, competitive analyses, stakeholder interviews) • Content strategy