Nikhil Dutt

• Analyzed and categorized products based on customer search queries, ensuring products were accurately classified to improve search relevancy and customer experience. • Reviewed product listings and metadata to ensure they met platform guidelines, correcting misclassifications to enhance product visibility and accuracy in search results. • Ensured quality control by regularly auditing product listings and resolving discrepancies between product attributes and search result

• Verified and processed insurance claims by reviewing customer-submitted documents, including hospital discharge summaries, medical bills, treatment details, and doctor information. • Cross-checked documents to ensure accuracy and compliance with company policies and legal guidelines, preventing fraudulent claims. • Coordinated with healthcare providers and customers to resolve discrepancies or incomplete documentation, ensuring a smooth claims process.

• Provided exceptional customer support by addressing inquiries, resolving complaints, and offering solutions via phone, email, and chat. • Assisted customers with product/service-related issues, ensuring a 95% satisfaction rate through timely and effective communication. • Managed and updated customer accounts, ensuring accuracy and adherence to company policies. • Consistently exceeded monthly performance targets, including response times, resolution rates, and customer feedback scores.