Nikhil Sugathan

Elevated to principal-level ownership of global NOC operations, overseeing monitoring strategy and infrastructure reliability across multi-region environments. Drove a multi-year operational transformation programme, reducing MTTR by 25% and recurring incidents by 20%. Automated BAU tasks saving over 600 staff hours annually. Served as escalation point and SME for monitoring tooling, incident workflows, and infrastructure health across global teams.

Led 24/7 monitoring and incident management for enterprise infrastructure supporting one of the world's largest gaming platforms. Architected and maintained CheckMK monitoring across 5 years, achieving comprehensive visibility across servers, networks, and applications. Established runbooks, escalation paths, and post-incident review processes that reduced repeat incidents. Collaborated with engineering teams on cloud migration and automation initiatives.

Provided round-the-clock monitoring and first-response incident management across multi-region server and network infrastructure. Maintained uptime and SLA adherence for live game services with a global player base. Contributed to the development of internal monitoring dashboards and alert policies using CheckMK and Grafana.