Nikola Špica MSc

Angestellt, Business Service Delivery Expert, Vip mobile d.o.o.
Belgrade, Serbien

Fähigkeiten und Kenntnisse

Telecommunications Industry
ITIL
IT Service Management
Database
SQL
Quality Assurance
Telecommunications
Business analysis
Information technology
XML
Project management
Service Delivery Management
Billing System
System integration
Operations Research
HTML
Linux

Werdegang

Berufserfahrung von Nikola Špica MSc

  • Bis heute 9 Jahre und 6 Monate, seit Jan. 2016

    Business Service Delivery Expert

    Vip mobile d.o.o.

    - Service manager for Prepaid billing system for Serbian (Vip mobile) and Slovenian (Si.mobil) market. - Responsible for proper business system work and accessibility, availability, performance and quality of data. - Links IT and the business system users on issues or requests regarding Prepaid billing system. - Working with Unix based system, Perl scripting, configuring new prepaid products, promotions and tariffs. - Department: Enterprise Portfolio Management and Project Office, CEO area

  • 2 Jahre und 6 Monate, Aug. 2013 - Jan. 2016

    Prepaid Billing BO

    A1 Telekom Austria

    Employed in Vip mobile as member of Telekom Austria IT virtual team - Prepaid group.

  • 2 Jahre und 6 Monate, Aug. 2013 - Jan. 2016

    BSS Expert, IT Virtual team

    Vip mobile d.o.o.

    - Service manager for Prepaid billing system for markets of Telekom Austria group, mostly Serbian market (Vip mobile). - Responsible for proper business system work and accessibility, availability, performance and quality of data. - Links IT and the business system users on issues or requests regarding Prepaid billing system. - Working with Unix based system, Perl scripting, configuring new prepaid products, promotions and tariffs. - Department: Technology Planning and Portfolio Management, CTO area

  • 1 Jahr und 7 Monate, Feb. 2012 - Aug. 2013

    Product Specialist

    Asseco SEE

    Configuration, implementation and parameterization of e-Banking solutions; Providing full e-Banking system functionality; Responsible for providing system availability 24x7; Responsible to fulfil SLA with clients; Managing of incidents, releases and other ITIL processes; Providing implementation of e-Banking solutions based on customer requests; Analysing and resolving customer’s problems; Testing of new e-Banking products.

  • 2 Monate, Juli 2011 - Aug. 2011

    Business System Support Expert

    Vip mobile d.o.o.

    Introduction of IT&CNS sector in company. Testing new products before put into production for users.

  • 3 Monate, Okt. 2010 - Dez. 2010

    Research and Teaching Assistant

    Faculty of organizational sciences

    Undergraduate Teaching Associate on laboratory exercises – Course: Systems theory (working in MATLAB)

  • 1 Monat, Juli 2010 - Juli 2010

    Intern

    JKP "Parking servis"

    Introduction to information system of public enterprise.

  • 5 Monate, Feb. 2009 - Juni 2009

    Web sight administrator

    DOO "19. december"

    Web design and establishment of Internet plan.

Sprachen

  • Englisch

    -

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