Nikola Špica MSc

- Service manager for Prepaid billing system for Serbian (Vip mobile) and Slovenian (Si.mobil) market. - Responsible for proper business system work and accessibility, availability, performance and quality of data. - Links IT and the business system users on issues or requests regarding Prepaid billing system. - Working with Unix based system, Perl scripting, configuring new prepaid products, promotions and tariffs. - Department: Enterprise Portfolio Management and Project Office, CEO area

Employed in Vip mobile as member of Telekom Austria IT virtual team - Prepaid group.

- Service manager for Prepaid billing system for markets of Telekom Austria group, mostly Serbian market (Vip mobile). - Responsible for proper business system work and accessibility, availability, performance and quality of data. - Links IT and the business system users on issues or requests regarding Prepaid billing system. - Working with Unix based system, Perl scripting, configuring new prepaid products, promotions and tariffs. - Department: Technology Planning and Portfolio Management, CTO area

Configuration, implementation and parameterization of e-Banking solutions; Providing full e-Banking system functionality; Responsible for providing system availability 24x7; Responsible to fulfil SLA with clients; Managing of incidents, releases and other ITIL processes; Providing implementation of e-Banking solutions based on customer requests; Analysing and resolving customer’s problems; Testing of new e-Banking products.

Introduction of IT&CNS sector in company. Testing new products before put into production for users.

Undergraduate Teaching Associate on laboratory exercises – Course: Systems theory (working in MATLAB)

Introduction to information system of public enterprise.

Web design and establishment of Internet plan.