Nikolai Muravyov
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Nikolai Muravyov
- 5 Jahre und 10 Monate, Mai 2017 - Feb. 2023
IT Product & Project Manager
Yandex LLC
Managed ML-based platform for bloggers/media: integrated Telegram, Instagram, YouTube, RSS (now >50% of feed; 26K creators on Telegram, 2,500 on RSS). Added payment services (Payoneer, PayPal etc.), cutting fees and enabling payouts abroad. Built internal tools saving 600 hrs/week. Launched ML+crowdsourcing moderation (10x fewer errors). Added content restriction notifications in personal studio for creators, fraud prevention, analytics integrations, and led user feedback sessions. Contacted with partners.
- 6 Monate, Juni 2016 - Nov. 2016
Head of Support Service
Enicad
Implemented a new process for handling complaints about video content, which allowed such issues to be resolved by the customer support without involving the technical team.
- 1 Jahr und 2 Monate, Mai 2015 - Juni 2016
IT Project and Product Manager
Yandex LLC
I was a manager of authorisation systems in Yandex. I created access recovery system with machine learning and crowdsource validation. This allowed us to get rid of the human limited bottleneck. Developed mobile application Yandex Key for two-factor authentication. It supports standard TOTP algorithm and Yandex-specific. Was responsible for “Account-Manager” — mobile library for Yandex mobile apps which allows to make authorisation — improved its interface and added several new possibility of authorisation.
- 6 Jahre und 6 Monate, Dez. 2008 - Mai 2015
Technical Support Manager
Yandex LLC
— Created internal tools for viewing and control or modify characteristics of user accounts. — Mentored junior support specialists. — Wrote technical and clients documentation. — Improved support work processes with new system of getting feedback and automatisation processing of this feedback
- 6 Monate, Juli 2007 - Dez. 2007
Social Care Worker
Department of Social Guarantees & Care of Dzerzhinskiy town, Moscow region
Sprachen
Russisch
Muttersprache
Englisch
Fließend
Deutsch
Fließend
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