Ninad Phansalkar

Bis 2022, Leiter IT Service Management, Tech Mahindra Pvt Ltd

Nuremberg, Bavaria, Germany, Germany

About me

Highly motivated individual with a proven track record to deliver results and lead a team through change and challenging circumstances. Rich and diverse experience of 9+ years in different domains from Service Delivery management, NOC, Transformation management, Transition Management, MVNO Management to Team management. Proven ability to build and maintain strong working relationships with business and technology partners. Ability to understand complex information and summarize in a clear, concise fashion. Strong understanding of ITIL processes and procedures including Incident, Problem and Change Management Certified in ITIL V4 Foundation.

Skills

Datenbank
Architektur
Kundenbindung
Analytik
Service Delivery Management
Network Security
Entscheidungsfähigkeit
Kontakt
Sicherheitssysteme
Rechnernetzwerke
Changemanagement
Ergebnis
Radio Access Network
Mentoring
Privatsphäre
Kommunikation
Projektmanagement
Netzwerkadministration
Kundenservice
Project Management Office
MS Office
Leistung
Führung
Kommunikationsfähigkeit
Sicherheit
Analyse
Interkulturelle Kompetenz
Personalentwicklung
BMC Remedy
Eskalationsmanagement
Datensicherheit
Problemlösung
Migration
Engagement
Projekte
Paessler PRTG
Blei
Informatik
4G
stakeholders
Koordination
IT-Security
Metriken
Team Management
B2B
Stakeholdermanagement
Begeisterungsfähigkeit
Projektplanung
Netzwerke
Wissensdatenbank
IT Infrastructure Library
Informationssicherheit
Coaching
Ermittlung
CAPA
Web Security
IT Service Management
Service Desk
IT-Management
IT-Projektmanagement
Systemadministration
Active Directory
Support
Service Management
Informationstechnologie
Management
Customer service
Technology
Administration
Application
Microsoft
Automation
IT Security
Windows
Project Management
Citrix
IT Operations
Help desk
Computer Science
English Language
IT Strategy
Clientmanagement
Microsoft Active Directory
IT Troubleshooting
Agile Methods
Scrum Master
ITIL V4
Jira
ServiceNow
Business English

Timeline

Professional experience for Ninad Phansalkar

  • 2 years and 2 months, Oct 2020 - Nov 2022

    Team Leader Service Desk

    Tech Mahindra Pvt Ltd

  • 8 years and 1 month, Nov 2014 - Nov 2022

    Leiter IT Service Management

    Tech Mahindra Pvt Ltd

  • 6 months, Apr 2020 - Sep 2020

    Project manager

    Tech Mahindra Pvt Ltd

  • 1 year and 3 months, Jan 2019 - Mar 2020

    Radio Access Network (NOC) Engineer

    TECH MAHINDRA GmbH
  • 2 years and 9 months, Apr 2016 - Dec 2018

    Incident Manager

    TECH MAHINDRA GmbH
  • 1 year and 5 months, Nov 2014 - Mar 2016

    2nd Line RAN Engineer

    Tech Mahindra Pvt Ltd

  • 1 year and 5 months, Jul 2013 - Nov 2014

    Analyst

    Firstsource Solutions Ltd

Languages

  • English

    Fluent

  • German

    Intermediate

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