Nitin Naik

- Ownership of developing the invoicing & payment module of the Plivo platform. - Introduce new features to improve the customer onboarding funnel. - Oversee the integration of the payment gateways to facilitate various payments methods. - Ensure tax compliance and reduce cost liabilities. - Improve fraud detection & reduce platform misuse.

- Plan & Manage the roadmap of CPaaS & Marketing Automation Platform. - Plan the API design of CPaaS products (SMS, Email, Voice & WhatsApp). - Deployment of MVP of Marketing Automation platform.

- Ownership of the success and adoption of Pepipost - a Transactional Email SaaS platform. - Funnel optimization to increase user adoption. - Align new features and improvements for the development team as per the agile methodology. - Improve the User experience of the platform & Developer experience of the API documentation. - Frame the roadmap of Pepipost from SaaS, Enterprise and CPaaS perspectives.

- Plan and manage the roadmap of products (SMS, Voice & Email) and CPaaS/Omni-channel platform. - Manage the integration of new channels - Email, Viber, Whatsapp and RCS. - Manage UX & create wireframes for the user interface of new & existing products. - Track impediments observed by the support team & work on improvements.

- Life cycle management of India ITFS service, accountable for revenue of USD 15 million. - Managing Toll Free service and Local Number Service across 100+ countries. - Launch of SBN (Similar Board Number) & UIFN(Universal International Freephone Number) Service.