Norida Hamzah

Collaborated with international business owners to establish companies in Germany. Provided guidance and support throughout the company formation process. Assisted with sales, billing, and quotations while building strong relationships with clients and external partners.

Project Manager for Cloud Migration project. Project Assistant for Robotic Process Automation (RPA) Project for Direct Wines Inc.

Managed on-site software projects with small to medium teams using Agile methodologies. Developed and maintained project plans, schedules, budgets and objectives. Formed project teams, assigned roles and optimised resources. Worked with team members and clients to manage project changes and adapt to technical requirements, business needs and schedules. Consistently managed risks, issues and project scope, presenting plans and updates to management, the team and clients.

Led a project to identify and collaborate with potential partners for the MYSaveFood Network, successfully onboarding 60 key players, surpassing the client's target by 20%. Collaborated with the Food & Agriculture Organization (FAO) of the United Nations in their global SaveFood initiative, achieving a 15% increase in participation growth post-project handover.

Performed PMO tasks including preparation and documentation of meetings, identified and prioritised new projects, reviewing project performance including project progress, utilisation of resources, deliverables, budget allocation, ensuring overall project approval/budget, project tracking, planning, coordinating, and status reporting to the various stakeholders. Monitored, budgeted and delivered 24 projects with 10% cost saving. Coordinated new system development to eliminate 80% of manual processes.

Handled event organization, management and business activities. Organized and maintained website and development marketing materials. Researched activities for improvement in services to clients.

Identified, assessed resolved and processed life insurance cases and proposals according to the set guidelines and service standard. Analyzed and rectified internal v-support team enquiries and complaints efficiently and escalated the issues to the respective team. Achieved excellent productivity daily target. Received a “Great Performer Award” twice in 2006 in recognition of best accuracy result.