Norida Hamzah

Managed company formations and onboarding processes, supporting the business setup of 40+ international clients and founders in Germany. Served as the main point of contact for communication between clients, service providers and external partners to support service delivery and maintain client relationships.

Coordinated RPA and cloud migration projects, tracking tasks and milestones in Jira and Confluence to maintain project schedules and alignment across remote technical teams.

Led end-to-end small small software development project for insurance clients, streamlining product development processes from weeks to minutes. Managed cross-functional teams of 10+ developers, programmers, and business analysts while overseeing project plans, timelines, budgets, and issue resolution to ensure on-time, in-scope delivery. Provided regular status updates to clients, teams, and management.

Led a project to identify and collaborate with potential partners for the MYSaveFood Network, successfully onboarding 60 key players, surpassing the client's target by 20%. Collaborated with the Food & Agriculture Organization (FAO) of the United Nations in their global SaveFood initiative, achieving a 15% increase in participation growth post-project handover.

Performed PMO tasks including preparation and documentation of meetings, identified and prioritised new projects, reviewing project performance including project progress, utilisation of resources, deliverables, budget allocation, ensuring overall project approval/budget, project tracking, planning, coordinating, and status reporting to the various stakeholders. Monitored, budgeted and delivered 24 projects with 10% cost saving. Coordinated new system development to eliminate 80% of manual processes.

Handled event organization, management and business activities. Organized and maintained website and development marketing materials. Researched activities for improvement in services to clients.

Identified, assessed resolved and processed life insurance cases and proposals according to the set guidelines and service standard. Analyzed and rectified internal v-support team enquiries and complaints efficiently and escalated the issues to the respective team. Achieved excellent productivity daily target. Received a “Great Performer Award” twice in 2006 in recognition of best accuracy result.