Norlina Binte Misri

Managed strategic accounts for global B2B clients, fostering strong relationships and delivering tailored solutions for high-profile events. Led cross-functional teams and budgets to ensure seamless operations and exceptional service delivery. Utilized Salesforce and Tableau to provide data-driven insights, enhancing client engagement, satisfaction, and operational performance. Delivered innovative and scalable solutions that improved efficiency and drove customer success.

Managed global client accounts by tailoring event solutions and delivering exceptional results through strategic planning and proactive account management. Enhanced client satisfaction by optimizing event logistics, streamlining processes, and ensuring seamless execution. Leveraged Salesforce and Tableau to provide data-driven insights, drive revenue growth, and strengthen repeat client engagement.

Managed end-to-end event logistics and client success for high-profile global events. Led cross-functional teams to execute seamless operations, ensuring top-tier client satisfaction and retention. Strengthened vendor relationships, optimized transportation planning, and implemented process improvements to enhance efficiency and service quality. Thrived in high-pressure environments, solving complex logistical challenges while maintaining exceptional service delivery.

Coordinated end-to-end event logistics, managed client manifests with precision, ensured seamless execution, optimized vendor relations, and provided 24/7 event support. Streamlined operations, handled troubleshooting, and enhanced customer satisfaction through process improvements and post-event feedback analysis.

Oversaw customer and chauffeur relations, ensured seamless ride fulfillment, negotiated pricing, optimized service quality, and resolved issues efficiently. Assigned top chauffeurs to VIP clients, maintained high booking accuracy, and provided 24/7 operational support.

Provided user support for an online dating platform, managing account inquiries, resolving complaints, ensuring safety, and enhancing user experience. Investigated fraud, enforced policies, and optimized customer service processes.

Conducted market research, managed website localization, optimized SEO, created email CRM campaigns, and coordinated marketing assets for Australia and Singapore, enhancing digital visibility and business expansion.

Single point of contact for Operational Support between the Offshore / Ship Managers and Project Managers. Assistance to the Operation Team under the assigned Ship Operation Managers. Responsible for Daily Progress Report of Vessel. Co-ordinated travel and meeting arrangements & team events within the team. Maintained the Ship Information Database/Reference Library Maintained & distribution of the Regional Ship Schedule Responsible for Offshore ROV recruitment and hiring in AME Region for Acergy UK

In my role as a Business Operations Executive at Plimsoll Offshore & Marine Engineering PL in Singapore, I successfully managed various operational functions, including establishing new office systems, training personnel, and handling human resource functions. I also coordinated logistics and supported sales activities, contributing to the growth of the branch office.