Nur Aliff Bin Salleh

Drive sales by promoting the full Belmond portfolio, treating every enquiry as a sales opportunity. Ensure timely, professional, and personalized responses while meeting SLA targets. Proactively follow up on cases and upsell where possible. Maintain expertise in systems like HMS, TravelStudio, Salesforce Omnichannel, and InfoHub to manage bookings, upgrades, and guest experiences efficiently.

Handle partner inquiries via phone and email, providing timely and accurate resolutions per service standards. Manage tasks like reservations, modifications, cancellations, payments, and special requests using CS tools and processes. Ensure a high level of customer service, meet performance targets, and make sound decisions on case handling or escalation, all while upholding Booking.com values.

Handle high volumes of calls and emails, process orders and reports, and address customer needs with accurate solutions. Resolve complaints promptly, maintain records, and follow communication policies. Supported social media engagement and assisted operations in meeting delivery SLAs, always aiming to exceed customer expectations.

Handle high volumes of incoming calls, assess customer needs, and deliver accurate information using proper tools. Build trust through open communication, resolve complaints promptly, and follow up to ensure satisfaction. Maintain records, process accounts, follow company procedures, and go the extra mile to engage customers.

Manage high volumes of calls and order processing via counter, email, and web. Generate sales leads and meet targets. Identify customer needs, build trust through clear communication, and provide accurate information. Resolve complaints promptly, maintain records, process accounts, and follow company procedures. Go the extra mile to ensure customer satisfaction and engagement.

Identify customer needs and build trust through open communication. Handle complaints, provide timely solutions, and ensure follow-up. Maintain records, process accounts, and follow company procedures. Provide product/service info, attract potential customers, and recommend improvements based on customer feedback. Assist and support the manager, and contribute to team goals by achieving related results as needed.