Chidiebere Charles Iroegbu

• 30% reduction in security incidents through Sophos audits and Microsoft Defender • 80% faster deployment times via Lansweeper automation • 50% improvement in phishing resilience through Go Phish campaigns

• Collaborated on presales data center networking demos, improving lab efficiency by 40% • Demonstrated hybrid cloud automation solutions using open-source tools • Evolved lab setups with new scenarios, enhancing scalability by 25%

• Established IT infrastructure for Hamburg site, supporting 100+ users • Managed hardware procurement, inventory, and secure storage processes • Administered Salesforce & Okta with 99% application availability • Provided hardware and software support, reducing downtime by 20%

• Led team of 6 engineers supporting 3,000+ customers, reducing resolution time by 30% and improving system availability by 20% • Analyzed and responded to security alerts, safeguarding data assets • Implemented security policies for industry standard compliance • Managed incident response and root cause analysis for critical failures

• Provided 1st & 2nd level IT support across remote stores and warehouses • Monitored 24/7 cloud applications and internal systems, reducing escalations by 15% • Supported software pre-release deployments and upgrades

• Managed incident tickets through resolution, improving SLA adherence by 25% • Provided detailed troubleshooting guidance for field teams • Generated fault reports and root cause analyses for fiber failures

Resolved 90% of inquiries on first contact and cut response time by 25%. Boosted monthly revenue by 15% through up-selling and cross-selling. Raised customer satisfaction by 20% through technical support and team collaboration.