Nuwan Gamage

Served as a Level 1 Support Specialist for multinational clients, ensuring strict adherence to SLAs while delivering tailored and effective business solutions. Effectively resolved critical client system issues and errors across cases, calls, and chats. Specialized in Finance, Supply Chain Management, Distribution, Bank Feed, Fixed Assets, Sales Tax, Cash flow management, Bank Reconciliations, CRM, System Security, Field Service, Deferred Revenue, Credit Control and Approval maps, etc..

Gained extensive experience as a Level 1 Support Consultant, providing efficient and effective technical assistance to clients. Managed and resolved client system issues via calls, chats, and case tracking, ensuring timely solutions

Assisted in developing business blueprints and the realization phases of multiple SAP implementation projects, focusing on the SAP FICO module. Designed and implemented a BYD production solution completing the GoLive stage. Supervised and trained interns and second-level consultants, ensuring skill development and performance improvement.

Gained comprehensive knowledge and hands-on experience with SAP Business ByDesign ERP. Specialized in key ERP modules, including Finance, Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets, Cash Management, and Supply Chain Management. Contributed to system studies and requirement gathering to ensure tailored solutions. Delivered system demonstrations to clients, showcasing product capabilities and benefits. Enhanced efficiency by providing targeted user training and ongoing support.