Obinna Jamil Chidiadi-Onyekwere

• Owned and managed end-to-end product lifecycle for payment solutions • Defined and implemented product roadmaps aligned with business objectives • Designed payment flow on POS terminals • Monitored product performance and implemented enhancements based on user feedback and KPIs • Prioritized product backlog • Partnered with commercial and underwriting teams to align product offerings with market demands and regulatory compliance • Conducted deep analysis of risk performance metrics

• Identified lending opportunities for working capital, term loans, trade finance and overdraft facilities. • Analyzed clients’ financial statements, cash flow and creditworthiness to determine risk and suitability of loan products. • Wrote Credit Approvals. • Reviewed and submitted credit proposals with full documentation and risk assessment to the credit risk and approvals team. • Followed up on customer FX bids for their Letter of Credit transactions and ensured timely approval of customer loan requests.

• Guided customers through account opening processes. • Verified KYC documents for completeness and compliance. • Educated customers on different types of accounts and helped them choose based on their needs. • Updated customer records for changes. • Assisted customers in resolving complaints, disputes and inquiries. • Processed service request via CRM • Adhered to data protection and customer confidentiality standards.