Önder Anas

• Provided first level support (Windows Operating Systems, Microsoft Office, Active Directory, Mail, Network, Printer, File Server, VPN, Software.) • Setup, configuration, troubleshooting and maintenance of user workstations. • Acted as Single Point of Contact (SPOC) between Business units and IT Teams. • Day-to-day Application Management (maintain security profiles, user management, adapt application settings, monitoring, perform daily checks). • Organized major and minor changes. Ensure smooth operations.

• Worked as Symantec Netbackup Administrator. • Ensured to Backup Physical and Virtual Server Systems, Databases (Oracle, SQL etc.). • Managed Backup Systems, daily checks, planned maintenance and upgrades. • Supported customers from many kind of companies via phone, mail, remote connection or on site visits and provided solutions. I managed about 2000 backup policies belong to customers. • Identified root causes problems for Operating System Level or Database Level and ensured to be solved.

• Managed data center which includes 60 cabinets. • Ensured to keep all systems up and available in SLA times for 24/7 shift. • Monitored systems via various tools and alert systems. • Coordinated customer and vendor visits. • Contacted with system owners if any alert occurred. • Managed Backup system.