Mag. Oksana Novytska

Developed communication strategy. Established processes for managing requirements and changes. Translated user needs into software requirements, documented these, and analyzed the findings. Managed the overall scope of solutions.

Assessed stakeholders' perspectives and formulated a communication strategy. Established requirements and change management processes. Captured client's product vision, business objectives, and goals. Elicited, documented, and analyzed requirements and managed the solution scope. Conducted product demos and created user manuals. Assisted in Presales Discoveries. Defined solution scope through a customer journey map and comprehensive features list as per RFP requirements.

Documented product vision and the client's business objectives. Collected stakeholder requirements, conducted requirement analysis, and managed solution scope. Set up a change management protocol while also executing product demonstrations. Conducted RFP requirements analysis using multiple information sources including those provided by the customer or available online. Facilitated presales discoveries as well as estimation and solution design processes.

Managed numerous small-scale project teams. Handled end-to-end gathering, documentation, and tracking of system changes and new requirements, assessing their impact on broader project goals. Used Scrum methodology to oversee the entire project cycle. Estimated tasks, allocated workload, monitored processes, and managed timelines.

Personal duties: Requirements analysis; Application business logic analysis; Test planning; Test cases / scenarios creation / execution; Manual testing (smoke / functional, GUI / usability, confirmation / regression); Defects tracking / reporting; Communication with suppliers.

Personal duties: Supervision of helpdesk agents; Organizational process improvement; Answering of helpdesk calls, resolving of user issues and opening tickets in tracking database; Troubleshooting of incoming problem tickets from internal/external users to resolve application and software issues. Achievements: Successfully coordinated helpdesk team of 7 members; Established an efficient support process; Increased customer satisfaction through agent trainings.

Deutsche und Englische Philologie, Translationswissenschaft