Oleh Filimonov

Manage relationships with customers, external service companies in projects of 1st and 2nd line of IT support. Interaction with contractors and IT-support engineer's teams in projects. Supervising internal support teams and processes to ensure consistent SLA. Preparing Commercial Proposals for 1st and 2nd line of IT support, optimization of processes for customer's IT services support. Implementation the automation system IBM SmartСloud Control Desk and it's integration with customer's ITSM system.

Manage vendor relationships in 1st and 2nd line outsourcing support. Holding regular review meetings with IT service providers. Supervise of internal Service Desk and IT-support division, external service companies to ensure agreed SLAs. Create and control IT budget implementation for outsourcing support, purchasing IT hardware. Implementation the ITSM automation system IBM SmartСloud Control Desk. Managing support and maintenance of ATM and POS, workstation's OS upgrading to Windows 10.

- Lead and build an adaptable, flexible and agile IT 2nd line technical support Team (employees and 3rd parties) - maintenance and repair of computers and office equipments of Branches - ensure up-to-dated inventory for all Branches related computers and office equipment - Service Level Management for IT Services - ensure IT Department's related expenditures, including capital expenditures, are properly budgeted and executed - manage vendor relationships.

Responsible for ATM network support , Client-Bank system support , Windows servers administration.