Oleh Filimonov
Bis 2022, IT project & program manager, ACCORD GROUP
Dortmund, Deutschland
Über mich
More than 16 years experience of end-users support in banking systems, IT project management, IT service support. Implementation of IT support processes using ITIL and ITSM, SLA management, Problem solving. Implementation of the IT Service Management System (ITSM) IBM Control Desk and its integration with ITSM systems on the client side. Creating regular reports for the customer and analyzes for senior management. Experience in leading a team of more than 20 person in 1st and 2nd line support. IT Budget Planning and Performance, manage vendor and customers relationships.
Werdegang
Berufserfahrung von Oleh Filimonov
4 Jahre und 3 Monate, Okt. 2018 - Dez. 2022
IT project & program manager
ACCORD GROUP
Manage relationships with customers, external service companies in projects of 1st and 2nd line of IT support. Interaction with contractors and IT-support engineer's teams in projects. Supervising internal support teams and processes to ensure consistent SLA. Preparing Commercial Proposals for 1st and 2nd line of IT support, optimization of processes for customer's IT services support. Implementation the automation system IBM SmartСloud Control Desk and it's integration with customer's ITSM system.
2 Jahre und 2 Monate, Juli 2016 - Aug. 2018
IT support manager
Ukrgasbank
Manage vendor relationships in 1st and 2nd line outsourcing support. Holding regular review meetings with IT service providers. Supervise of internal Service Desk and IT-support division, external service companies to ensure agreed SLAs. Create and control IT budget implementation for outsourcing support, purchasing IT hardware. Implementation the ITSM automation system IBM SmartСloud Control Desk. Managing support and maintenance of ATM and POS, workstation's OS upgrading to Windows 10.
11 Jahre und 5 Monate, Feb. 2004 - Juni 2015
IT Services and IT Support manager
OTP Bank
- Lead and build an adaptable, flexible and agile IT 2nd line technical support Team (employees and 3rd parties) - maintenance and repair of computers and office equipments of Branches - ensure up-to-dated inventory for all Branches related computers and office equipment - Service Level Management for IT Services - ensure IT Department's related expenditures, including capital expenditures, are properly budgeted and executed - manage vendor relationships.
2 Jahre und 11 Monate, Apr. 2001 - Feb. 2004
IT-Specialist
First Ukrainian International Bank
Responsible for ATM network support , Client-Bank system support , Windows servers administration.
Sprachen
Deutsch
Gut