Ute Kinzkofer

Customer Experience Program & Digitalisation Initiative

Business Requirement Manager for eCommerce and Integration . Product management and roadmap definition for multiple applications in the HPE ecommerce space. Project management for all project dimension- Stakeholder management, Integration Management, Scope- Time, cost and risk Management, communication and quality. Marketplace Introduction, Portal Enhancements- - better UX experience and Return/ Reverse Commerce E2E global Introduction.

Multi- Project management and program management for international SW & Logistic projects. Team lead of various development, QA and solution designer teams. SMO - Project , TSA exit, Data Center Consolidations, Returncenter / Vendor replacement Service Management, Change Management, Problem Management, Incident Management & Support Planning , E2E Solution Architecture Design

IT Project /Program Manager & Development Mgr for Workflow, Integration & Returns Mgmt (waterfall /agile method /Hybrid). Team & Asset Lead for virtual global teams - Dev, domain and QA teams – from a roadmap to overall coord. perspective for all proj. & interlocks – with local resource mgrs in place. Building up new teams & in parallel keep the day to day proj. work running. Solution architect & designer on E2E return flow. Workflow designer - for Case Mgmt & predefined WfM for integration & human tasks.

SW development of compensation tools , continous improvements and stabilisation New Reporting concept and implementation based on BOSS univers IT Service Management, Problem - and Release Management Support Planning and 0pertionaler Rollout- External and Internal Cusomer Infrastruktur Management Collaboration Management based on Livelink and SharePoint

Process Engineer Application Team Lead - Application Ingenieur - for Configurator SW, Dealer & Retailer SW (Product-, Contract-, Order - Information – dealer specific) Projektkoordination & Management Interim Teamlead ofa european based support team