Oliver Mühlbauer

IT Expert (Consultancy) Networks

=> Travelling to India, Malaysia, Australia, New-Zealand and Indonesia => Instructor-led online classroom training courses with completed certifications: • CompTIA Pentest+ • CompTIA Cybersecurity Analyst (Cysa+) • CompTIA Security+ • Cisco CCNA Security => CBT Nuggets - Checkpoint CCSA R80 + lab => CBT Nuggets Online Training CCNA Data Center and Cisco ACI => Online Training / self study Python and Ansible for Network eng => Currently studying: CBT Nuggets 350-401 ENCOR

Teamleader NOC Tier3 support for complex routing failures (BGP, OSPF, EIGRP, IS-IS) Management and Tier1/2/3 troubleshooting of VoIP components Support and troubleshooting of MPLS and IPSEC connections Incident Management with international service providers Design of customer WAN networks and development of „Proof of Concepts“ Planning, configuration and implementation of heterogeneous customer networks Implementation of certificate-based (PKI) VPNs Training for internal employees

Network Mgmnt for intern business customers ("managed service") in 24x7 shift operation Tier1/2 analysis and troubleshooting for circuit incidents and routing failures (BGP and OSPF) IOS update Mgmnt and hardware replacement (RMA) of Cisco switches and routers Incident Mgmnt with international service providers Tier1/2 incident troubleshooting of the proprietary VoIP platform and Cisco Unified Communications Manager Express (CME) Tier1/2 analysis and troubleshooting of dialup modem banks (Lucent TNT)

Monitorin of DMS 100 and AXE-10 for MCI in EMEA and APAC Alarm handling, emergency routing changes, troubleshooting, Traffic Mgmnt, internat. carriers fault reporting Surveillance using “Nortel-Preside” and “Netcool” Management tools Network Mgmnt, including 1st and 2nd level diagnosis Implementation of Lucent and Alcatel Softswitch project Implementation of new processes and handover to the IMC in conjunction with other departments Documentation and implementation of Training to MCI staff

Customer database optimization