Oliver Schürmann

Configuration and Definition for Global SAP Implementation Project (PowerMax) Estimation, design and configuration of change requests for countries moving to the Global Template in the SD module. Level 3 support for live countries.

Configuration and Definition for Global SAP Implementation Project (PowerMax) Estimation, design and configuration of change requests for countries moving to the Global Template in the SD module. Level 3 support for live countries.

Support and configuration of the SAP SD solution as post-go-live phases were concluded. Functional Lead for Global SD Support Team - Global SAP Implementation Project (PowerMax). Definition and implementation of Change Requests for live countries. Management of global SD support team ensuring knowledge transfer for new functionality, KPI adherence and global workload balance. Main point of contact between the hubs and the SD central deployment team.

Support and Report Definition for the North American and European SAP BW solution - Kimberly-Clark’s IT Services. Ownership and follow-through of operational assistance requests. Investigation and verification of reported discrepancies between BW Reports and SAP R3. Definition and implementation of new reporting requirements.

Configuration and Support for the European SAP SD solution - Kimberly-Clark’s IT Services. Tasks included configuration; batch job set-up; archiving; integration testing; interface and iDoc support; LSMW data loads; Functional Design creation for ABAP team

SAP SD Business Experience - European Shared Service Centre. Ensured effective order-to-delivery flow for the Swiss consumer product sector. Position involved customer service, sales orders administration, stock allocation, delivery doc creation. Key User for DE, AT and CH customer service teams. Proactively involved with problem solving as well as the mentoring and training of new starters.