Tabassum Sultana

Well Efficient and dedicated workmanship offering over 10 years of rich experience in driving the function to new levels of success, increasing its visibility and value to an organization across IT, ITES, FMCG, Supply Chain, Retail Industry & IT Management sectors Proactive in identifying problems, analyzing& recommending service improvement plans with the possible solutions obtained from technical teams for department or business unit Proven history of working collaboratively to improve the customer’s experience Ability to develop collaborative relationships with customers, partners, and developers across the business at all levels Advanced knowledge and experience with ITIL processes and ITSM tools to achieve Service Management goals Experience with implementation of IT governance best practices that drive meaningful improvements in the business value of data at an enterprise level