Olusina Anthony Fabunmi

- Supported internal handheld device troubleshooting and basic app issues for team members. - Troubleshoot device connectivity, login issues, and application errors for staff - Strengthened communication and customer service skills in a fast-paced technical support environment.

- Completed a job simulation involving reading web activity logs. - Analysed Splunk logs to identify anomalies and security events - Evaluated suspicious account activity and supported breach containment

Developed strong listening, reading, and conversational skills. Dedicated time to acquiring intermediate-level German (CEFR B1) through formal classes.

- Configured and deployed devices using Microsoft Intune, including MDM/MAM policies, compliance settings, and application rollout. - Handled IT service requests and incidents through Spiceworks and ServiceNow, ensuring timely resolution, and adherence to SLAs. - Collaborated with cross‑functional teams to streamline IT processes and enhance system performance. - Supported daily IT operations by managing user accounts, permissions, and security groups through Microsoft Active Directory.

I conducted a market analysis, increasing our ability to meet market demands by 85%. I designed BTL marketing materials, achieving over 90% conversion rates using PowerBI and Excel. Implementing FIFO principles with Python and SQL for inventory tracking, I reduced product expirations by 90%, cutting recall costs. Additionally, I managed social media platforms, using Python and SQL for data analysis and management, resulting in an 80% increase in sales conversions and improved customer engagement.