Omar Radwan

Plan, manage, and implement digital transformation projects: - Collect requirements from the clients and convert them into product features by creating epics, features, and user stories using Azure Devops. - Create project plan, monitor & evaluate progress, and manage & solve arising issues. - Model clients’ processes, as well as organizational & documents structure on our BPMN Enterprise Process Center (EPC) tool. - Evaluate the client’s as-is process model and propose an optimized/improved to-be model.

Creating a business model of an Online Travel Agency (OTA) by defining the core strategy, digitizing existing processes and preparing financial forecasts.

- Investigating, troubleshooting and resolving complex technical issues raised on the Linux servers in the network through log & trace collection, data analysis and issue simulation in a test environment. - Developing new offers for the customers to opt in and out.