Mahmudul Hasan

• Log problems in the ServiceNow (SNOW) Ticket System. • Order and prepare IT equipment for new employee onboarding. • Assign approved rights to employees from Active Directory. • Work with different vendors (e.g. Microsoft, Apple, Vodafone, Cisco, Kyocera, etc.). • Help with different technical issues to other IT colleagues from all over the world. • Perform IT rollouts and prepare old equipment for recycling. • Check and maintain all equipment in every conference room routinely.

• Provide technical support to around 100 onsite employees as well as more than 150 sales-representatives and call center agents from all over Germany and Austria. • Provide support in person, over phone, via skype and email. • Conduct remote troubleshooting. • Test alternative pathways until an issue is resolved. • Update hardware inventory on routinely manner. • Attend yearly sales conference and provide technical support to attendees from all over Europe.

Manage, design and implement different types of IP network using wire and wireless. Plan and Implement routing plans for corporate clients with multiple branches. Consult with users and vendors on system requirements, identifies problems, defines needs, and gathers information and data. Study and evaluate new equipment and software offerings and recommend for purchase, as appropriate; recommend users on hardware and software alternatives; Manipulate standards for selection of software.

Telecommunication