Mag. Orlando Aquite Peña

 Find solutions to technical and business related problems (BMW)  Design, implement and test of the General Data Protection Regulation - GDPR for BMW.  Write technical design of applications and corresponding documentation.  Parametrization/ Customization of MS CRM and basic function development.  Liaise with third-party participants  Evaluation, adaptation and integration of internal/ external softwares

CRM & KNOWLEDGE MANAGEMENT  Managed and analyzed data/ processes.  Designed, developed and administrated CRM and knowledge management systems.  Customer support and trainer for end-users. MONITORING AND EVALUATION (M&E)  Monitored activities and evaluated the program.  Reported queries to the stakeholders and clients.  Analyzed and reported about performance and impacts of the program in recipient countries.

FUNCTIONAL ANALYST  Defined functional requirements and designed data modelling.  Designed and created use cases and test cases.  Worked and supported IT technical teams in functionaltechnical and administrative roles.  Created procedures, manuals, designs and functional documents for clients in CRM and DMS.  Created functional tests and train end-users about CRM, DMS and other solutions.