Mag. Orlando Aquite Peña

Technical Operations Service at MSD (Merck, Sharp & Dohme GmbH) • Technically responsible for 35 systems in Production (9), Laboratories (21) and IS (5). • Coordinate and execute the maintenance activities of the system in scope. • Coordinate and execute projects related to the systems in my scope. • Work together with other support teams to improve solutions (Authomation Team, Engineering Team, etc.)

• Coordinate and design workshops and previous activities related to this activity. • Design Solution Design Document based on the requirements of the customer. • Install, configure and implement ITSM solution, test and GoLIVE support. • ITSM Consulting

• Find solutions to technical-business related problems. • Write technical design of applications and corresponding documentation (e.g. UML, Business Process Flow Diagrams, etc.). • Customization of MS CRM and basic function development.

• Find solutions to technical and business related problems (Automotive Sector - BMW) • Design, implement and test of the General Data Protection Regulation - GDPR for BMW. • Write technical design of applications and corresponding documentation (e.g. UML, Business Process Flow Diagrams, etc) • Parametrization/ Customization of MS CRM Dynamics and basic function development • Liaise with third-party participants • Evaluation, adaptation and integration of internal/ external softwares

PROJECT MANAGEMENT AND CONSULTANCY • Evaluate business requirements. • Create and followed up contracts and Statements of Works. • Manage and coordinate projects. CRM & KNOWLEDGE MANAGEMENT • Manage and analyze data/processes. • Design, develop & administrate knowledge management systems. • Customer support and trainer for end-users. MONITORING AND EVALUATION (M&E) • Monitor activities and evaluate the program. • Analyze and report about performance and impacts of the program in recipient countries.

FUNCTIONAL ANALYST  Defined functional requirements and designed data modelling.  Designed and created use cases and test cases.  Worked and supported IT technical teams in functionaltechnical and administrative roles.  Created procedures, manuals, designs and functional documents for clients in CRM and DMS.  Created functional tests and train end-users about CRM, DMS and other solutions.