Ovidiu Popescu

Angestellt, IT Operations Manager Europe | Change Manager Europe, Hughes Network Systems
Griesheim, Deutschland

Fähigkeiten und Kenntnisse

• Service Assurance & Service Management Tools
• Network Communications
Datacenter Management
• Network & Infrastructure Monitoring Systems
• Documentation
• Big Data Analysis
• IT Process Design and Implementation
• Project Management
• Budget and Resource Management
• Scripting & Task Automation
• Training & Presentation
• Local and Remote Staff Coordination
• Customer Services (incl. Crisis Management)
• Outsourcing Coordination & Controlling
• Supplier & Contactor Management
• Productivity & Office Tools
Consulting
German
Leadership
IT Operations
Change Management
Support
Help desk
IT Service Management
Organizational Development
Customer care
English Language
Operations Management
IT Troubleshooting
Incident Management
Head of Department
Complaint management

Werdegang

Berufserfahrung von Ovidiu Popescu

  • Bis heute 19 Jahre und 5 Monate, seit Juni 2007

    IT Operations Manager Europe | Change Manager Europe

    Hughes Network Systems

    In charge for the 24/7 delivery of network connectivity and infrastructure services to customers in Europe, Middle East and North Africa, using multi-vendor, multi-technology networks, via 5 Satellites and 4 geographically-separated data centers in Europe. Responsible for the continuous monitoring of service performance, making sure all services are delivered within the agreed SLAs. Managing the IT-Operations, Service Monitoring, Incident-, Configuration-Management Teams.

  • 3 Jahre und 4 Monate, März 2004 - Juni 2007

    IT Operations Engineer

    Hughes Network Systems

    In charge of IT Service Assurance Tools administration (company level). Dealing with pro-active and reactive Event and Incident Management. Responsible for installation and configuration of network components.

  • 1 Jahr und 2 Monate, Feb. 2003 - März 2004

    IT Helpdesk Administrator

    Hughes Network Systems

    2nd level help-desk support for infrastructure incidents

  • 2 Jahre und 2 Monate, Jan. 2001 - Feb. 2003

    Director Project Management

    Deuromedia

    • Responsible for the communication between customers and engineering in pilot and operational phases. • Leading a team of 5 project managers. • Coordinating all technical aspects on major international shows, exhibitions or conferences. • Accountant for technical content of marketing and sales documentation.

  • 1 Jahr und 3 Monate, Okt. 1999 - Dez. 2000

    Manager Customer Support

    Deuroconsult

    • Performing support activities (event/incident/problem management), complex installations and trainings for worldwide-located customers. • Building up and leading a multiple-tier helpdesk team (4 people) for local and remote IT services.

  • 2 Jahre und 6 Monate, Mai 1997 - Okt. 1999

    "New Media" Department Manager

    Deuroconsult

    Prospecting, analyzing and evaluating information for a major company profile shift, from Database Development to Broadcasting Applications and Services

  • 3 Jahre und 9 Monate, Sep. 1993 - Mai 1997

    Product Manager

    Computer Organization Systems

    Responsible for software products within an IT HW & SW product database for German IT distributors

  • 1 Jahr und 1 Monat, Sep. 1992 - Sep. 1993

    IT Engineer

    Tractorul S.A.

    IT Engineer in the marketing department

Ausbildung von Ovidiu Popescu

  • 4 Jahre und 10 Monate, Sep. 1987 - Juni 1992

    "Transilvania" University Brasov/Romania

Sprachen

  • Rumänisch

    C2 (Verhandlungssicher / Muttersprachlich)

  • Englisch

    C1 (Fließend)

  • Deutsch

    C1 (Fließend)

  • Französisch

    A1-A2 (Grundkenntnisse)

  • Italienisch

    A1-A2 (Grundkenntnisse)

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