PRADHOSHAN MANOHARAN

 Manage user accounts, workstations, servers, and printers within organizational unit hierarchy.  Configure Azure AD for Multi-Factor Authentication (MFA) settings and authentication methods.  Oversee Exchange Online mailboxes, ensuring compliance with mailbox size limits and managing security.

 Provide technical support for applications like SQL Management Studio, JIRA, and Confluence to UK clients.  Ensure compliance of end-user devices and systems with security policies, including antivirus and data encryption.  Manage and prioritize incoming support requests, ensuring timely and effective issue resolution.

 Collaborate with US service providers to manage phone systems, video conferencing, ERP, and CRM systems.  Generate over 300 leads for potential clients, contributing to company growth.  Assist in marketing campaign development, market trend analysis, and optimization of marketing strategies.

 Lead the collections team to ensure timely payments from insurance companies.  Develop and implement strategies to optimize revenue cycle management.  Coordinate with clients to resolve billing issues and disputes, maintaining positive client relationships.

 Lead the IT support team in managing hardware and software issues across the organization.  Develop and implement IT security measures to safeguard company data.  Oversee the installation and configuration of new IT systems and software applications.

 Coordinate staff activities for DMS Engineering and manage spare parts sales and inventory.  Develop procedures for efficient store operations and train new staff on operational policies.