Pablo Mosteiro

The Service Manager is responsible for the end-to-end implementation and the execution of the Advanced Maintenance Services for customers. The Service Manager serves as formal point of contact for all issues related to contract execution. The Service Manager is accountable for execution of the Advanced Maintenance Services with performance according to contracted SLA and ensuring customer satisfaction It has a Business and Customer Service focus. The Service Managers are technical generalists.

The CS Manager is responsible for the end-to-end implementation and the execution of Maintenance Services for customers. The CS Manager serves as formal point of contact for all issues related to contract execution. The CS Manager is accountable for execution of the Maintenance Services with performance according to contracted SLA and ensuring customer satisfaction, has a Business and Customer Service focus. The CS Managers are technical generalists acting as business managers. Focus: Customer Satisfaction,

echnical responsible for the team providing technical support to our customers. During this period I have lead different teams in different technologies: Intelligent Network, Operating Systems, SoftSwitch, Broad Band and Narrow Band equipment. In country and Internationally

Supervisor of one local Support group. Providing support to Intelligent Network, Operating Systems and Voice Mail. Consolidation of the different local support groups into a single one. Single Point Of Contact (SPOC) for Retevisión and Telefonica Intelligent Network. Escalating to higher level of support teams in England and USA

Remote Technical Support for Telefonica network Fulfilling the SLA for each customer

Coordinate the installation Phase. Execute all the test in order to assure proper Quality. Completing the Customer Acceptance Test with the customer

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