Pamela Holdorf

International project management for IT and network projects in LATAM. Coordination of customers, technical teams and external providers, including timelines, risks and project dependencies.

Project assignment at Siemens Digital Industries in Karlsruhe. Integration and configuration of industrial network devices, integration and regression testing, troubleshooting and technical error analysis in cooperation with development teams.

Maintained communication networks, monitored network performance, and resolved technical issues. Responsible for troubleshooting tested networks and performed other responsibilities as required. Performing troubleshooting of routing and switching issues. Engaging suppliers in Portuguese, Spanish and English language for 500+ users.

Builds strong relationships within all levels by working across organizational boundaries to resolve customer incidents and requests. Assist in the maintenance of the Service Desk Knowledge Base. Training new teammates. Work with the user over the telephone, direct PC to PC connection, via email, or via Jira (ticket tool) to resolve problems with IT service issues. Act as a point of escalation for any difficult service issues.