Panagiota Belesi

Angestellt, Customer Success Mitarbeiter, Taxfix
Berlin, Deutschland

Fähigkeiten und Kenntnisse

Customer service
Customer care
Customer Support
Credit Control
Banking
Team work
Vertrieb
Kunde

Werdegang

Berufserfahrung von Panagiota Belesi

  • Bis heute 3 Jahre und 11 Monate, seit Dez. 2021

    Customer Success Mitarbeiter

    Taxfix
  • 1 Jahr und 2 Monate, Jan. 2018 - Feb. 2019

    Credit Control Officer

    Sheffield Credit Union Ltd

    • Responsible for delivering customer service to a high standard, with focus on meeting the needs of the customer within the parameters of what can reasonably be delivered • Working both on the customer facing level and, on the back-office level, including direct communication with the customers and partners, by telephone, email and face to face, for handling telephone enquiries and dealing with answer phone messages, responding to all enquiries and dealing with specific and complex lending related queries

  • 5 Monate, Juli 2017 - Nov. 2017

    Account manager

    Wavecrest Limited

    Manage major business clients in Payments/FinTech industry, including direct interaction with business partners • Track the KPI’s of assigned strategic clients compared to client-specific targets and identify any negative variances. Share these internally and take the corrective actions decided • Conduct weekly, monthly or quarterly program reviews with assigned clients to identify key problems and opportunities that inhibit or fuel revenue growth

  • 1 Jahr und 1 Monat, Juni 2016 - Juni 2017

    Customer Account Advisor (Rewards)

    Bet365

    Engage with the customers, who actively use bet365’s Gaming Products, to enhance their experience through promotion of appropriate and applicable rewards and resolution of bonus related queries. Promote current bonuses, offers and features of relevant products and services in a way that is appropriate to the customer’s level of spend via chat and e-mail. Review customer activity, determine appropriate offers and communicate with customers

  • 1 Jahr und 9 Monate, Dez. 2013 - Aug. 2015

    Area Sales Manager

    Lidl Hellas & Sia O.E.

    Managed 70+ employees at 8 regional locations. • Conducted investigations based on market trends and developed strategies and programs to build and improve relations with customers • Management of sales, marketing objectives and budgets, inventory indicators, branches operating expenses, productivity and efficiency indicators of each shop

  • 1 Jahr und 3 Monate, Nov. 2011 - Jan. 2013

    Credit Control Administrator

    Mellon Technologies (Alpha Bank Group)

    Handled arrangements and restructured client’s Mortgages. Identified existing, and forecasted future needs of the customer. • Liaised with current customers via e-mail and telephone about arrears on mortgage loans and credit cards up to 6 months and Posted and allocated daily receipts to accounting systems • Monitored client’s history, maintained daily reports on the status of current client’s transactions to feedback to the Finance team and presented applications on behalf of the client to the Department

  • 7 Monate, Mai 2011 - Nov. 2011

    Financial Advisor Assistant

    Eurobank EFG

    Management and fit assessments for companies’ subject to liquidation and Preliminarily analysed incoming financial documents and accounts • Assisted in the construction of table creditors for four companies in liquidation • Management and distribution of the profits from the liquidation of companies and negotiating the interest rate on the futures deposits • Provided assistance for the mobilisation of the premises and the machinery of companies in liquidation

Ausbildung von Panagiota Belesi

  • Bis heute 5 Jahre und 1 Monat, seit Okt. 2020

    Computer Science

    Hellenic Open University

  • 9 Jahre und 9 Monate, Sep. 2009 - Mai 2019

    MBA-TQM

    University of Piraeus

    MBA-TQM (Total Quality Management)

  • 4 Jahre und 1 Monat, Sep. 2005 - Sep. 2009

    Bachelor in Business Administration

    University of Piraeus

    Major with honours in Finance & Accounting Grade (8.05/10) Scholarship due to high performance in grades on 2007 & 2008

Sprachen

  • Englisch

    Fließend

  • Griechisch

    Muttersprache

  • Deutsch

    Fließend

  • Spanisch

    Grundlagen

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