Panagiota Belesi

• Responsible for delivering customer service to a high standard, with focus on meeting the needs of the customer within the parameters of what can reasonably be delivered • Working both on the customer facing level and, on the back-office level, including direct communication with the customers and partners, by telephone, email and face to face, for handling telephone enquiries and dealing with answer phone messages, responding to all enquiries and dealing with specific and complex lending related queries

Manage major business clients in Payments/FinTech industry, including direct interaction with business partners • Track the KPI’s of assigned strategic clients compared to client-specific targets and identify any negative variances. Share these internally and take the corrective actions decided • Conduct weekly, monthly or quarterly program reviews with assigned clients to identify key problems and opportunities that inhibit or fuel revenue growth

Engage with the customers, who actively use bet365’s Gaming Products, to enhance their experience through promotion of appropriate and applicable rewards and resolution of bonus related queries. Promote current bonuses, offers and features of relevant products and services in a way that is appropriate to the customer’s level of spend via chat and e-mail. Review customer activity, determine appropriate offers and communicate with customers

Managed 70+ employees at 8 regional locations. • Conducted investigations based on market trends and developed strategies and programs to build and improve relations with customers • Management of sales, marketing objectives and budgets, inventory indicators, branches operating expenses, productivity and efficiency indicators of each shop

Handled arrangements and restructured client’s Mortgages. Identified existing, and forecasted future needs of the customer. • Liaised with current customers via e-mail and telephone about arrears on mortgage loans and credit cards up to 6 months and Posted and allocated daily receipts to accounting systems • Monitored client’s history, maintained daily reports on the status of current client’s transactions to feedback to the Finance team and presented applications on behalf of the client to the Department

Management and fit assessments for companies’ subject to liquidation and Preliminarily analysed incoming financial documents and accounts • Assisted in the construction of table creditors for four companies in liquidation • Management and distribution of the profits from the liquidation of companies and negotiating the interest rate on the futures deposits • Provided assistance for the mobilisation of the premises and the machinery of companies in liquidation

MBA-TQM (Total Quality Management)

Major with honours in Finance & Accounting Grade (8.05/10) Scholarship due to high performance in grades on 2007 & 2008