Pankaj Kumawat

Setup and maintain Windows workstation hardware and software Configure printers, scanners, and other peripherals Assist users with desktop support all office locations Open and maintain Help Desk tickets Create and maintain documentation Maintain IT equipment in office common areas and conference rooms Perform software updates, patches, and license monitoring Monitor for and respond to end user security incidents

• VPN creation, administration and management • Configuration of web server for development environment • Monitoring New Relic for Infrastructure and for Web Application performance • Active directory configuration, maintenance and management • Linux System administration and troubleshooting • Troubleshooting Mac, CentOS, RHEL, Windows related issues. • Troubleshoot printer and other hardware issues • Troubleshooting docker, LAMP(Linux, Apache, Mysql, PHP) issues

• Firewall monitoring and administration • VPN creation and troubleshooting (IPSec, SSL) • AD, DNS, DHCP maintenance and management • Asterisk server administration and management • Samba server administration and management • FTP server administration and management • SVN server administration and management • Antivirus server administration and management

Instruct new hire and conducting process specific training Conduct refresher/ corrective trainings Prepare and develop training content Interact with clients effectively Generate training reports Giving structured feedback Participate in training design as per requirement of the Team Ensure standardization of the learning systems Create reports on daily basis for management review Achieve a desirable quality output Prepare and develop quality reports Giving structured feedback

Computer Organization Computer Networks Data Communication Distributed Systems Information Retrieval Mobile Computing Processor Architecture and Interfacing Software Engineering Database Management System Data Structure and Algorithms Artificial Intelligence