Pascaline Gaget

o B2B business relations management with all export clients based in Germany, England, Switzerland, Sweden, North America, Brazil, South Korea o Export sales administration management o Logistics coordination : transport booking, relations with forwarders, litigation support o Escalation of export clients requests to relevant teams o Interpreter for the Senior Management (business trips to England, Switzerland)

o Commercial offers realization from Chinese suppliers quotations to large retailers such as Auchan and E. Leclerc o Prospection follow-up o English/French translation

o B2B relations management with both sites partners o Cooperation with Customer Care teams to solve litigation o Events closeouts and reporting o Cooperation with hotels around the world for customers relocations

o French speaking customers IT issues and service requests management o Technical interface and interpreter between the customers and the international technical support teams o Technical processes creation, edition and French/English translation o New IT Customer Support Agent full training o Team Leaders backup for recruitment test

o Road, air and FCL/LCL sea freight booking and litigation support o Commercial, Customs and administrative folders management and follow-up to the group branches worldwide and independent brands abroad

o Conception of a presentation file with the aim of optimizing the logistic activity. o Design of a telemarketing system and design of its specifications.

Import-Export International Trade

English / Spanish / Russian