Patel Rima

- Oversaw and approved teller transactions to ensure accuracy, policy compliance, and secure handling of customer funds. - Ensured adherence to KYC, AML, and internal control procedures to minimize operational risk and prevent fraud. - Delivered frontline customer service by resolving account inquiries and transaction issues efficiently and professionally. - Supported branch operations through daily cash balancing, discrepancy resolution, and transaction reconciliation. - Trained and guided junior tellers o

-Managed daily teller operations including cash handling, fund transfers, and cheque transactions with high accuracy; reconciled cash daily with zero discrepancies. - Delivered efficient customer service to savings and current account holders, resolving queries and supporting digital banking onboarding. - Supported branch growth by cross-selling banking products and promoting digital services.

- Worked in the Bancassurance (Banca) channel, promoting ICICI Prudential life insurance products through ICICI Bank and IndusInd Bank branches. - Supported and trained bank staff, assisted in customer interactions, and drove lead conversion to achieve monthly and quarterly sales targets. - Ensured smooth policy issuance while maintaining strict adherence to regulatory and compliance standards.