Patrick Fähling

• Managing transition/migration projects from C1 to Piano • Managing and prioritising (C1 legacy key account) requirements

From December 2021: Transfer of operations and renaming to "Piano Software GmbH" • Managing integration projects of C1 software • Managing and prioritising (key account) requirements • Further development of a standard integration procedure

• Elaborating workplace strategies in the fields of unified communication & collaboration • Executing workplace implementation and migration projects

• Leading the digital workplace consulting department and oversee the business development, strategic partnerships, trends and digital initiatives • Responsible for the further development of everyone in the consulting department • Implementation of social software in large national and internationalcompanies (on site / remote)

• Implementation of social software in national and international companies (on site / remote) • Developing community management and change management strategies for customers that helped them to successfully increase user adoption • Managing agile IT projects based on scrum to develop Jive Apps/Add-Ons/Plugins

• Working together with software vendors (social software) with the aim to relaunch http://www.socialsoftwarematrix.org/ that makes it easier for customers to get an overview about those kind of tools • Consult customers in the early phase (software evaluation, strategy workshops) of implementing a social software tool • Supporting senior consultants to implement social software tools at small and medium sized enterprises (on site / remote)

• Improving of the communication between HQ and the international business team based in London (UK) • Developing a go to market strategy for social business with an external partner that helped to get more visibility in the market • Responsible for the further development of internal communication and collaboration tools that was essential to work together from different locations in different time zones

• Elaboration and implementation of an outsourcing strategy • Support the organization in contractual matters which includes the collaboration with legal • Creating a long-term strategy to work together with external partners • Developing of an approach for "agile contract management"

• Preparation for TüV Süd privacy certification • Permanent communication with valuators of TüV Süd • Close cooperation with scrum masters, web analysts and product owners related to privacy critical features on the platform

• Developing a performance measurement approach for a knowledge management systems (Confluence) • Conception and launch of a knowledge management system (Confluence) to make knowledge available for blue collar workers • Elaboration of an online survey for the website relaunch • Supporting the website relaunch • Accompanying the benchmarking process to identify possible savings • Conception and evaluation of an ITSCM software to be able to manage risks that can have serious impacts in IT services

Information Process Management