Patrick Fox

Case Officer for Wards of Court within the General Solicitor's Office

- Language Data / QA testing on the Siri project - Policy and guideline updates - Mentoring team members

- Natural Language Processing for speech recognition and AI - Localization quality testing and reporting - Linguistic modelling - On-boarding and training in the new Barcelona office

- Business Map Data curation at European HQ - D/A/CH market-specific coverage - Data management via Excel and internal tools - Data analytics & validation - Editor for External Communications - Working to deadlines & targets

- Curation of background POI Data for the Apple Maps project - Error Report analysis - Trained for work with important & sensitive Map data - Selection for internal city-specific projects

- Investigation of user payments and active fraud cases - Account and Card Security protocols - Analysis of User documentation - Sound assessment of escalation points along policy - Assessing information by urgency and prioritizing appropriately - Drafting clear and precise documentation

- Defusing situations and providing professional support - Calm under pressure and working to targets - Empathetic and patient manner in all support channels

- Quality Assurance of Software Localisation - Deadlines towards large public releases of software - Translation and Correction of text and audio assets - Technical troubleshooting over various platforms - Attention to detail