Patrick Murer

I have successfully sold and completed consulting assignments with repeat purchases, such as: • DMAIC project to improve order delivery at GE Grid in Villeurbanne (FR) • Kaizen projects at the ALGECO assembly plant or Renault Trucks dealer site • Improvement of the customer service rate without additional heavy investments at the STEF MONTSOULT frozen food site • Implementation of short-interval animation and problem solving at numerous sites in France, Germany, Italy, Spain and Poland

Deploy VPS/Lean at dealers to drive customer satisfaction, quality and efficiency

General Management of Manufacturer dealer branch – part of European Commercial Branches • Daily and Strategic management of 2 sites, 30 people, full sales and after-sales service • Grew Gross sales from €9Mio to €12Mio, • Increased market share of MHDV from 1,8% to 2,8%, beating national average, • Increased market share for Masters to >12%, • Improved all after-sales KPI (absorption rate, workshop returns, customer satisfaction, M4,…) based on lean management approach.

General Management of Manufacturer dealer branch – part of European Commercial Branches • Gross sales of €20Mio, and market share of 4,1% (2,13% nationally)

Lead of Corporate Restructuring project for Commercial and Support functions (SG&A) – part of HR • Achieved SG&A savings of €15Mio, secured €33Mio over 3 years • Effective Line Management of 3, matrix management of 15, leading up to 8 consultants (€2Mio)

• Defined & deployed Corporate Network Strategy; • Developed & deployed geo-marketing analysis; • Support Dealer Development through Partnership approach ; • Secure Dealer Network Risk Management; • Create & train network of Network Development Managers; • Run Dealer Satisfaction Survey & follow up local action plans • Mergers & Acquisition : BRS rental Ltd (500 people - £50Mio) • Member of market Boards (5) • Effective Line Management of 9 – reporting to SVP Sales & Marketing

Supervised, produced and reported strategic market, business & competitor analysis: • Dealer network divestitures-reorganization in Germany, USA & Czech Republic. • Headed sales & marketing of North American successful ReMan acquisition ($50 Mio) • Headed sales & marketing of a new product development project for North America (24 months) • Developed Strategic Business Plan & Corporate Processes for improved growth. • Facilitator & change agent up-to senior management level

Reengineered, launched and rolled-out satisfaction surveys, training & business development tools

Part of the world-wide volume analysis, forecasting and reporting team

Research team member: Offer development, Negotiation, Execution control, analysis, reporting up-to and including senior executive teams and on-going customer care.

Lecturer, Group work animation, academic assignment evaluation & External Marketing Consulting.

with distinction

with highest honours

with honours