Patrick Phung

- Identify and implement solutions for customer issues - Establish connections for various devices (Internet routers, printers, TV, PC, smartphones/tablets). - Provide assistance in using various apps - Systematically document completed tasks

- Acquisition of average of 50 guests for the loyalty program during each deployment - Implementation of data collection for the loyalty program for marketing purposes - Informative customer service for special events- Catering-services for guests in the loyalty-program

- Organization and termination of team meetings in MS-Office - Organization of marketing events to attract potential clients - Management of lead data and creation of sales offers using Abacus - Support in the development of the company's website using HubSpot - Client meetings and consultation, along with collaborative discussions with superiors to strategize the implementation of client requests within the Abacus system - Creation of sales pitches and cold calling of potential clients

- Tested, acquired, and implemented Bidsketch (proposal software) to standardize and streamline the creation of bids - Created company-specific bid templates and contract details in Bidsketch - Tested, acquired, and implemented FreshBooks (accounting software) to standardize and streamline invoice mailing - Used Zapier (workflow automation tool) to create an interface between Redmine (project management software), Google Sheets, and Google Docs to automate and streamline the internal ticket system

- Identified problem-solve for the customers - Notified reported problems - Consulted customers for potential up-sellings