Patrick Wallisch

Angestellt, Senior Sales and Traffic Representative, Turkish Airlines

Skills

Team work
Communication skills
Project Management
Sales management
Traffic Management
Empathy
problem solving skills
Negotiation skills
Customer orientation
Responsible

Timeline

Professional experience for Patrick Wallisch

  • Current 12 years and 9 months, since Sep 2013

    Senior Sales and Traffic Representative

    Turkish Airlines

    -supervision of flight operations -networking with various partners and authorities of the airport -coordination of irregularity handling -ticketing duties

  • 2 years and 3 months, Jul 2011 - Sep 2013

    Trainer and Customer Service Agent

    Swissport International Ltd.

    Training of new employees in Altea CM, Altea FM and Amadeus (handling and ticketing) Classroom and on-the job trainer Handling of flights of Finncomm, Finnair, Lufthansa, American Airlines, TAP Air Portugal, Ukraine International Airlines in their respective systems (handling and ticketing)

  • 5 years, Aug 2006 - Jul 2011

    Service Professional Ticketing and Transfer

    Lufthansa Group

    Customer Service at Ticket and Transfer desks at Lufthansa Hub at Munich Airport Irregularity handling Mainly in Lufthansa systems Also in systems of Air China, United Airlines, Qatar Airways, Air Canada and Swiss

  • 3 years and 3 months, Jun 2003 - Aug 2006

    Customer Service Agent

    Swissport International Ltd.

    Handling of flight operations mainly of Finnair, Aer Lingus and Czech Airines ticketing in various systems check-in and handling in various systems key account person for Finnair handling

Educational background for Patrick Wallisch

  • 3 years and 11 months, Sep 2017 - Jul 2021

    Hospitality management studies

    Haaga-Helia University of Applied Sciences

  • 2 years and 6 months, Feb 2001 - Jul 2003

    Reiseverkehr

    Berufsschule für Verkehr und Tourismus

Languages

  • German

    C2 (Expert / native speaker)

  • Finnish

    C2 (Expert / native speaker)

  • English

    C1 (Fluent)

  • Swedish

    A1-A2 (Basic)

  • French

    A1-A2 (Basic)

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