Paul Wagner
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Skills
Timeline
Professional experience for Paul Wagner
- 4 months, May 2022 - Aug 2022
Business Technical Support Specialist
Bitdefender SRL
Gained a more robust understanding of troubleshooting methodologies and root cause analysis applied to a top-end enterprise product. I learned to prioritize and manage my own workload more efficiently. I leveled up my self-learning skills and became even more capable of working independently with minimal supervision.
- 2 years and 4 months, Feb 2020 - May 2022
Windows File Service Administrator
Atos
2nd level file service support. File structure mgmt., monitoring, restoring & recovery of files/folders, backup & storage procedures, DFS share permissions mgmt., Powershell scripting, administrative mass actions, complex troubleshooting & solutions, ITIL framework, meeting SLAs, mentoring.
- 1 year, Nov 2016 - Oct 2017
Web Development Intern/Junior
infin GmbH
Development & maintenance of small websites using HTML, CSS, JS, PHP, MySQL, WP. Used Rest APIs for telecomm purposes, Twilio, Amazon Polly, & proprietary APIs for IVR. Deployment, mgmt & monitoring of Linux-based web servers. Gained exp. with Linux dist. & used Python for automation.
Languages
English
Fluent
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