Pavel Gavronsky

Provide IT engineering support to developing and maintaining elements of the IT infrastructure, systems and applications at the European Astronaut Centre.

Provide IT engineering support to developing and maintaining elements of the IT infrastructure, systems and applications at the European Astronaut Centre.

In-depth problem determination Escalation skills focusing on providing high level problem details Investigative work Customer interactions during an escalation Engage with engineering teams to diagnose product defects Second level troubleshooting of CCXML and VoiceXML applications Work on complex issues where analysis of situations/data requires an in-depth evaluation of variable factors Create/update technical docs Coaching and knowledge transfer to Tier 1

- Responsible for ensuring the customer’s product and technical requirements and requests are correctly conveyed to the appropriate Voxeo persons and processes. - Maintains the technical support issues, defines the customer’s priorities on open issues, and escalates as needed to Voxeo’s leadership team. - Own customer support interactions for assigned customers. - Responsible for regularly presenting technical information to the customer, including product updates and roadmaps.

- Defined IMS Multi-devices VoIP architecture for AT&T Unified Communications Products - Developed detailed Call Flows for VoIP call scenarios involving various Mobile Client Devices, IMS Core and UC Platform elements

Lead requirements gathering, analyze, architect and implement technical solutions to ensure that customer requirements are met. Ensure contract compliance and fulfillment for technical terms, support, and network. Manage overall relationship with Customer and Vendor's partners and serve as the primary escalation point for all technical issues Resolve feature escalations/disputes working with product vendors Provide on-site field support to help resolve technical support issues, answer customer question

Telecom sales support, analysis, configuration and pricing. Architect/Systems Engineering/Deployment for VoIP & Multimedia projects for Telecom. Conduct sales, trade shows and POCs (Prove of Concept) for wide line of Carrier Telecom products. Lead Proposals, RFI/RFP Responses and Pricing and defend them in front of customers. Manage/Configure/Support VoIP & Multimedia demo facility at Nortel local site.

Deliver technical presentations and demonstrations, conduct detailed requirements analysis, and perform technical account management. Consult field groups during Telecom Project delivery to end customer. Act as liaison between customer’s technical group and Telrad’s Engineering department during pre-sales and handoff during post-sales.

Designed and deployed IN services and platforms (based on Nortel's Service Builder) in Israel (BEZEQ, BARAK, Golden Lines), Palestine Authority (PALTEL), Rwanda (RWANDATEL), and Belgium (AFRILINK). Took part in design and deployment of pre-RFC, proprietary SS7 over IP protocol.

Design and execution of Test Strategy and Test Plans for Nortel DMS product line (from line card up to Central Processor). Responsible for test case automatization (using Ameritec and MGTS traffic generators). Acquired great experience solving the protocol interoperability problems in complicated customer configurations.