Pavlo Chaban

Angestellt, Technical Support Engineer, insightsoftware

Meissen, Germany

About me

Skillful IT-specialist, experienced in system administration, project management, and business analytics. Passionate in psychology.

Skills

Oracle
Anforderungsanalyse
IPTV
Schauspiel
Analytik
Service Delivery Management
Tier 1
DHCP
IT-Affinität
Technischer Service
Systemadministration
Agile Entwicklung
Google Cloud
Confluence
ADSL
IT-Anwendungen
Python
MS Project
Anwendung
Service Desk
Managementsystem
Informationstechnologie
Plattform
Testing
Produktmanagement
Psychologie
Anwendungsbetreuung
Web-Administration
Kommunikationsfähigkeit
Anforderung
SDLC
Psychotherapie
Technische Vertriebsunterstützung
Jira
Clients
SPARC
Softwareentwicklung
VPN
PC
Vertrieb
Solaris
Scrum
ERP
Informatik
RedShift
Hive
Impala
SUSE
ZenDesk
Emergency
Support Engineer
Team Management
B2B
Instandhaltung
Service
Physik
Salesforce
IT Infrastructure Library
Bid-Management
Serveradministration
Vertriebsingenieurwesen
Informationssicherheit
EDV
Mac OS
Cisco
Füllstand
Helpdesk
Qualitätsmanagement
Red Hat Enterprise
PC Support
Engineering
Informationssysteme
Technischer Vertrieb
Windows Server
CentOS
Redhat
Windows Server 2016
Bash
REST API
MySQL
PostgreSQL
Microsoft Excel
Microsoft Word
Web UI
Ubuntu
Debian
Kundenservice
Docker
Support
Administration
Linux
Maintenance
Software
Systems
Server
Information technology
Help desk
Application Support
Client/Server
System Administration
Web Administration
MariaDB
Communication
Application
Computer
Windows
IT Infrastructure
SSH
Bash (Unix shell)
Shell Scripting
Wireshark
Nmap
Netcat
Burp
Reliability
Customer orientation
willingness to learn
punctual

Timeline

Professional experience for Pavlo Chaban

  • Current 5 years and 7 months, since Oct 2018

    Technical Support Engineer

    insightsoftware

    • Providing Tier 1 and Tier 2 support to end-customers worldwide; • Deploying different test environments for troubleshooting customer issues; • Acting as a liaison between clients and technical staff, relay customer feedback to Sales, Engineering, QA, and Product Management teams; • Meet company SLAs responding to customers; • Testing software functionality with different data connections like Oracle, Hive, Impala, RedShift etc.

  • 6 months, May 2018 - Oct 2018

    Support Engineer Level 2, Sr

    Solve.Care

    • Building a Support from a scratch; • Communicating with a customer, providing all the necessary assistance via all the technical methods of communication and directly as well; • The Run-Book preparation, coordination and control of roll-outs according to it; • Participation in SIT, BAT, UAT processes; • Reports preparation, participation in a Support Guide preparation.

  • 8 years, Jun 2010 - May 2018

    Head of Management Systems Team

    Ukrtelecom

    • Organization and participation in deployment and administration processes of OSS systems (26 systems): implementation, integration with other systems of the company, testing, updating, maintenance during life cycle; • Organize work of Department (8 employees), conflicts resolution; • Approve software requirements, project decisions for deployment of new and upgrade existing systems and services; • Coordinate work and control deadlines of the team tasks within approved project decisions.

Languages

  • Russian

    First language

  • Ukrainian

    First language

  • English

    Fluent

  • German

    Basic

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