Pavlo Chaban

• Providing Tier 1 and Tier 2 support to end-customers worldwide; • Deploying different test environments for troubleshooting customer issues; • Acting as a liaison between clients and technical staff, relay customer feedback to Sales, Engineering, QA, and Product Management teams; • Meet company SLAs responding to customers; • Testing software functionality with different data connections like Oracle, Hive, Impala, RedShift etc.

• Building a Support from a scratch; • Communicating with a customer, providing all the necessary assistance via all the technical methods of communication and directly as well; • The Run-Book preparation, coordination and control of roll-outs according to it; • Participation in SIT, BAT, UAT processes; • Reports preparation, participation in a Support Guide preparation.

• Organization and participation in deployment and administration processes of OSS systems (26 systems): implementation, integration with other systems of the company, testing, updating, maintenance during life cycle; • Organize work of Department (8 employees), conflicts resolution; • Approve software requirements, project decisions for deployment of new and upgrade existing systems and services; • Coordinate work and control deadlines of the team tasks within approved project decisions.