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Pedro Castro

Bis 2018, Customer Service Representative, Airbnb
Berlin, Deutschland

Fähigkeiten und Kenntnisse

Customer Service
Customer Care
Customer Support
Human Resources
Sales
Marketing
Commercial Management
Account Management
Ressourcenorientierung

Werdegang

Berufserfahrung von Pedro Castro

  • Bis heute 6 Jahre und 10 Monate, seit Sep. 2018

    Mitarbeiter Quality Control

    lead on GmbH
  • 2 Jahre und 1 Monat, Mai 2016 - Mai 2018

    Customer Service Representative

    Airbnb
  • 2 Jahre und 1 Monat, Juni 2013 - Juni 2015

    Customer Service Executive

    Booking.com

    - Liaison between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail; - Actively participated in various projects within the department.

  • 6 Jahre und 2 Monate, Nov. 2008 - Dez. 2014

    CEO

    Estaleiro Visual

    Responsible for the Complete Management of the company which proposed alternative means of advertisement to companies/brands in order to reach the overall population. I was responsible for managing the whole company, as well as finding new clients, taking care of the preparation and implementation of their campaigns - dealing both with the client as well as their communication agencies (Initiative, Zenith Optimedia, etc…) Successfully dealt with clients such as Nestlé, Becel, Planta (Rama), etc…

  • 6 Jahre und 5 Monate, Juni 2006 - Okt. 2012

    Insurance Agent

    Companhia de Seguros Tranquilidade

    Full Management of clients insurances. I was an insurance consultant/manager, responsible for studying the clients´ insurance products and proposing them the best options for their specific case, as well as assisting them whenever any kind of accident occurred.

  • 7 Monate, Apr. 2008 - Okt. 2008

    Human Resources Specialist

    Manpower Portugal

    Assistance to company clients and also responsible for elaborating recruitment proposals. On this company I started as Human Resources Consultant responsible for recruitment, but after some time I was sent over to the Sales Department where I was responsible for finding new clients.

  • 1 Jahr und 6 Monate, Sep. 2004 - Feb. 2006

    General Manager

    Millenium D´Ouro

    Full management of real estate branch in Braga. In this job I was responsible for the entire management of the company branch in Braga, since advertising means, as well as finding the best option in the market for the needs of the customers, taking care of all the sales/rentings burocracy, and also responsible for coordinating the sales team...

  • 1 Jahr und 3 Monate, Mai 2003 - Juli 2004

    Human Resources Manager

    Fernandes & Alves Lda

    Responsible for improving/creating the Human Resources Department in the company. This was a project co-financed by EU and the AIMINHO (Industrial Association of MINHO region). I elaborated a diagnosis regarding the Human Resources component in the company, which was followed by a plan of action that was negotiated with the company’s Director and 12 months to try to implement all the measures suggested in it.

Ausbildung von Pedro Castro

  • 5 Jahre und 10 Monate, Sep. 1996 - Juni 2002

    Human Resources Management

    ISLA - Instituto Superior de Línguas e Administração

Sprachen

  • Portugiesisch

    Muttersprache

  • Deutsch

    Grundlagen

  • Spanisch

    Fließend

  • Englisch

    Fließend

  • Französisch

    Grundlagen

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