Peter Bofinger
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Peter Bofinger
- Bis heute 3 Jahre und 1 Monat, seit Okt. 2023
UX Support Specialist / IT Interface Coordinator
Siemens (via CompuSafe)
Acted as the vital link between end-users and technical development teams, focusing on optimizing user journeys and IT workflows. User-Centered Analysis: Evaluated user feedback and interface issues to identify friction points in internal IT services. Requirement Bridging: Translated non-technical user feedback into actionable requirements for technical software developers. Cross-Functional Communication: Conducted interface communication to improve overall user adoption and service experience (UX). 100% Re
- 2 Jahre und 1 Monat, Okt. 2024 - Okt. 2026
Information Technology Support Specialist
Siemens Financial Services (via CompuSafe)
Providing application-level IT support and process coordination within a high-compliance financial environment for Siemens Financial Services. ITSM & Ticket Workflows: Managing, prioritizing, and coordinating end-user incidents and service requests in alignment with ITIL-based structures. Interface Communication: Serving as the key communication bridge between local business users and international technical resolver teams (L2/L3). Problem Solving: Troubleshooting application-specific errors under pressure
IT Operations & ITSM Specialist (via CompuSafe) | Managed IT support & workflow coordination at Siemens Financial Services. Bridged end-users and global engineering teams. Expert in ITIL incident workflows, technical documentation, and user enablement (SharePoint/Viva Engage). Strong infrastructure foundation (Linux, Docker) with hands-on relational database query experience. Delivering data quality and user-centric operations in high-compliance environments. Fluent in DE/EN. 100% Remote.
- 1 Jahr und 4 Monate, Nov. 2015 - Feb. 2017
Administrative Assistant
New York University
assisting the Special Projects Coordinator in rendering IT support to staff and faculty (desktop and network), including first-level support for faculty and students, PC and macOS client systems, authorization management, printer and PC pool management and selecting software for key cataloging; assisting in logistical implementation of Recorded Music program (Clive Davis Institute x NYU Berlin), point person for purchases at JustMusic; maintenance of NYU Berlin's website; cataloging/maintenance of NYU Berli
- 8 Monate, Feb. 2015 - Sep. 2015
Art Studio Monitor, Administrative Support
New York University | Berlin
- 2 Jahre und 2 Monate, März 2013 - Apr. 2015
Student Assistant
Freie Universität Berlin, Division International Network University
research, content management, database development and maintenance, event organization and support, translation, proofreading, layout, desktop publishing
- 3 Jahre und 4 Monate, Nov. 2011 - Feb. 2015
Management Assistant
Museum THE KENNEDYS
Responsibilities include: - assisting the development of exhibition concepts - public appearances, guided tours - customer care, sales, advice - intern training
- 2 Jahre und 1 Monat, März 2010 - März 2012
Student Assistant
Freie Universität Berlin, Division International Network University
Responsibilities included: - assisting public appearances - content management, DTP - research, translation
- 1 Monat, März 2010 - März 2010
Project Assistant, WDHB "Roadshow Europe"
WDHB Strategic Learning
Responsibilities included: - desktop publishing - location scouting - „Hands-on“ event support
- 5 Monate, Okt. 2009 - Feb. 2010
Intern
U.S. Department of State, Berlin Embassy, Public Affairs Section
Responsibilities included: - preparation & support of public events - content management - development of public relations material, desktop publishing - research, translation
- 1 Jahr und 1 Monat, Juli 2008 - Juli 2009
Student Assistant
Freie Universität Berlin, John F. Kennedy Institut für Nordamerikastudien
Assistant to Dr. Stefan Brandt & Prof. Winfried Fluck Responsibilities included: - preparation of courses and support of conferences - research, translation, proofreading
Ausbildung von Peter Bofinger
- 9 Jahre und 9 Monate, 2013 - Sep. 2022
Master of Arts (MA)
Freie Universität Berlin
- 2005 - 2012
Bachelor of Arts (BA)
Freie Universität Berlin
in-house advanced training for InDesign and Content Management
Sprachen
Deutsch
C2 (Verhandlungssicher / Muttersprachlich)
Englisch
C2 (Verhandlungssicher / Muttersprachlich)
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