Laszlo Mozes
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Laszlo Mozes
- Bis heute 1 Jahr und 1 Monat, seit Juli 2025
Health and well-being
Health and well-being
Due to family reasons and professional development, I stepped away from the keyboard.
- 2 Jahre und 3 Monate, Apr. 2023 - Juni 2025
Operations Service Executive
SAP
Supporting the business as a senior entry point for the activities of Cloud Operations, incl. security, compliance, customer engagement, customer escalation, and project delivery. Driving customer escalations to resolution within SuccessFactors Cloud Operations in cooperation with development, infrastructure, and operations teams. Creating customer-facing root cause analysis communications for all EMEA-based service interruptions at SuccessFactors as well as ad-hoc customer communications from within SAP to
- 6 Jahre und 3 Monate, Jan. 2017 - März 2023
Service Operations Manager
SAP
Supporting the business with communications to customers, SAP Executives, and the internal field through regular communications outlining the status of an ongoing interruption. Managing customer landscapes, understanding system interdependencies. Supporting Customer Success Partners and Operations teams in service delivery execution. Coordinating SAP SuccessFactors expert resources to resolve customer technical issues. Guiding customers on technical aspects, e.g. Business Continuity, Security, and Complianc
Project manager of WAN/LAN/WLAN and Fixed Voice Services for the customer DPDHL
- 4 Monate, Sep. 2015 - Dez. 2015
Senior Process Manager
Atos
Senior Process Manager of Operations. Our focus was mainly on high-priority incidents.
- 1 Jahr und 1 Monat, Sep. 2014 - Sep. 2015
Service Delivery Manager
T-Systems
Internal IT SDM by ITSH: Local Applications, Storage, Servers, OS, Databases rely under my responsibility
- 1 Jahr und 3 Monate, Juni 2013 - Aug. 2014
Professional coordinator
T-Systems
Supporting Operation Managers, Lead Incident Manager, Change &Problem Management on the E.ON account. Took care of special customer requests and escalations.
- 2 Jahre und 4 Monate, Feb. 2011 - Mai 2013
Lead Incident Manager
T-Systems
Managing Sev1, Sev2 incidents at the E.ON account.
- 8 Monate, Juli 2010 - Feb. 2011
User Account Manager
T-Systems
UAM at the customer Centrica - British Gas. Managing User accounts, user rights. Supporting Exchange related requests, servies.
- 1 Jahr und 2 Monate, Mai 2009 - Juni 2010
User Account Manager
HP
Last Level Support Pfizer Account
- 2 Jahre, Juni 2007 - Mai 2009
User Account Manager
T-Systems
Second Level Support at Centrica Account
Ausbildung von Laszlo Mozes
- 2002 - 2004
College
Kodolányi János Főiskola
C++ Builder
- 1997 - 2001
Secondary School of Public Safety
Közbiztonsági Gimnázium
Martial arts - self deffense
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