Laszlo Mozes

Due to family reasons and professional development, I stepped away from the keyboard.

Supporting the business as a senior entry point for the activities of Cloud Operations, incl. security, compliance, customer engagement, customer escalation, and project delivery. Driving customer escalations to resolution within SuccessFactors Cloud Operations in cooperation with development, infrastructure, and operations teams. Creating customer-facing root cause analysis communications for all EMEA-based service interruptions at SuccessFactors as well as ad-hoc customer communications from within SAP to

Supporting the business with communications to customers, SAP Executives, and the internal field through regular communications outlining the status of an ongoing interruption. Managing customer landscapes, understanding system interdependencies. Supporting Customer Success Partners and Operations teams in service delivery execution. Coordinating SAP SuccessFactors expert resources to resolve customer technical issues. Guiding customers on technical aspects, e.g. Business Continuity, Security, and Complianc

Project manager of WAN/LAN/WLAN and Fixed Voice Services for the customer DPDHL

Senior Process Manager of Operations. Our focus was mainly on high-priority incidents.

Internal IT SDM by ITSH: Local Applications, Storage, Servers, OS, Databases rely under my responsibility

Supporting Operation Managers, Lead Incident Manager, Change &Problem Management on the E.ON account. Took care of special customer requests and escalations.

Managing Sev1, Sev2 incidents at the E.ON account.

UAM at the customer Centrica - British Gas. Managing User accounts, user rights. Supporting Exchange related requests, servies.

Last Level Support Pfizer Account

Second Level Support at Centrica Account

C++ Builder

Martial arts - self deffense