Peter Farkas

Executing UC technology migration from Cisco to Microsoft Skype for Business along with refreshing the large enterprise unified communication platform.

Supervised development of Cisco HCS based UCaaS platform and built transparent cloud services for subsidiaries of Deutsche Telekom throughout Europe. Reached strong and profitable relationships with clients by keeping abreast of innovations and industry trends. Mentored crucial UC projects from mid to enterprise sizes covering emerging Cisco collaboration technologies such as TMS, CMS, WebEx, UCCX, CUCM, CUC, IMP, Jabber federation, video-conference.

Launched single customer service queue for global coverage by migration of legacy Contact Center Express infrastructure toward Cisco Contact Center Enterprise platform. Introduced Cisco Prime Collaboration platform to provide up-to-date technology adaption metrics to management. Cognizant of modern collaboration components: Telepresence, Expressway, UCCE, ASR 1000, VMware virtualization.

Accelerated and at 3rd level solely influenced a global Cisco voice environment consisting of 2,700+ users. As owner of voice network, drove best practice ITIL methodology for incident and change management. Took the initiative in integrating iPhone to extend organization voice communications and services. Established a follow-the-sun client service line on UCCX, which greatly improved customer retention .

Designed innovative voice services along with operational procedures for external costumers while also assembled collaborative relationships with product managers on impressive service delivery. Promoted for innovation of a rewarding fax over IP service to allow customers sending fax pages over T.38 protocol and save highly measurable costs. Gained in-depth technology competence in Fax over IP, CUBE, gateways, Callmanager, IMS, ISDN, MPLS, routing and switching, H.323, SIP, MGCP.

Secured taking over administration of IT infrastructure in a disturbing two weeks period. Carried out a company-wide VPN solution to remarkably enhance productivity of daily business.

Focused on Telecommunications