Peter Szigetvari SBCI PMP GRCP

Implementation of Business Continuity and IT Service Continuity Management Framework in two operational site, four Data Center, ~40 service, and ~100 network-location environment on ISO 22301, ISO27031 and ITIL V3 basis. Life cycle management of BCM and ISMS framework.

Acquire new BCM and ISMS consultancy businesses Manage acquired project in international and global environment Setting up BCM and ISMS frameworks according to international standards Conduct audit, gap analysis and awareness training on the field of Op. Risk, BCM, ISMS

Management of the second level IT support team (3 subordinates); maintain vendor contracts, budget, SLAs, OLAs; key supplier relationship management; ongoing risk and performance management; develop and maintain vendor management policy; implementation and operation of the BCM as Head of BCM

Management of the local and remote staff (7 subordinates); manage 1st and 2nd level service desk in 1500 FTE, 4 location environment; continuously update and test Disaster Recovery Plan. Manage service transition projects.

Presales; preparation the technical background of commercial offers; installing customer relationship solutions (contact center); integration of the installed solution into the IT environments; service management, technical support and post-sales support.

Wired and Wireless Telecommunication Engineer